Systems and workflow transformation
Clarify how work moves across teams, tools, policies, and handoffs, then simplify the system around the outcome people need.
Enterprise Experience Strategy · Human-Centered Transformation
Luis Barriga
Strategy for complex systems, services, workflows, and operating models.
I help organizations understand and improve cross-functional systems across people, process, technology, and experience.
Areas of work
Complex organizational problems with a clear path to action.
Operating models and organizational clarity
Define ownership, decision paths, intake, governance, and ways of working across functions.
Human-centered transformation
Use research and experience strategy to make organizational change practical for the people who use and sustain it.
Selected work
Three examples of transformation across services, operations, and experience.
VMware · Enterprise HR
Employee Mobility Transformation
Centralized a fragmented relocation service spanning HR, payroll, legal, finance, technology, and support teams.
Typical completion moved from months to days or weeks.
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VMware · Operating model
Colleague Experience Operating Model
Established shared practices for intake, project systems, artifacts, language, and cross-functional collaboration.
Scope: roughly 28 to 30 people working across about 60 to 70 partner teams.
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Voya Financial · Experience strategy
Financial Wellness
Developed tools, calculators, and guidance to help retirement-plan participants understand their financial position and take informed action.
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Approach
Understand the system, establish a shared view of the problem, define the future state, align the organization, and help move the change into practice.
01Diagnose
02Synthesize
03Design
04Align
05Transform
About
A career that expanded with the problems.
My path moved from technology and front-end engineering through information architecture, human factors, UX, product, experience strategy, and broader organizational transformation.
About my path →Contact
Working through a complex organizational problem?
I am always interested in a useful conversation about systems, services, workflows, operating models, and transformation.