A career built by following the problem.
My path has moved through technology, information architecture, human factors, UX, product, experience strategy, and broader organizational transformation.
Start with the whole system before deciding what to change.
I tend to get pulled into situations where something important is under strain and the work crosses functions.
That is where I am strongest: research and diagnose the system, understand what people are trying to accomplish, connect the business, technology, process, and organizational pieces, and help define a better way forward.
The answer may involve a digital product, workflow, service, operating model, governance structure, information architecture, organizational capability, or a combination.
Career progression
Engineering and front-end systems
Built a technical foundation in software, interfaces, and digital systems.
Information architecture and usability
Focused on how people understand complex systems and where information creates friction.
Experience design at enterprise scale
Worked across customer and employee experiences in financial services, media, and enterprise technology.
Experience strategy and organizational capability
Expanded into services, workflows, research practices, accessibility, standards, and cross-functional ways of working.
People, process, technology, and operating models
Today the strongest fit is complex transformation work that spans organizational boundaries.
Organizations I have worked with.
