Employee Mobility Transformation
Centralized a fragmented relocation service spanning HR, payroll, legal, finance, Workday, support teams, communications, and document handling.
View case →Selected work
Enterprise transformation across services, operations, and experience.
A focused selection of work where the problem crossed teams, systems, workflows, and organizational boundaries.
Colleague Experience Operating Model
Created and institutionalized shared practices for intake, project systems, artifacts, terminology, and partner engagement across an enterprise experience function.
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Financial Wellness
Research and product strategy for tools, calculators, and educational experiences designed to help retirement-plan participants make more informed decisions.
View case →Additional work
Other problems and environments.
Judicial request workflow
Researched analyst workflows and led future-state experience design for a centralized production system. Public detail is intentionally limited by confidentiality obligations.
Money movement
Developed requirements, designed, and tested future-state experiences for linking external financial institutions and moving money through ACH and wire services.
Digital security
Led product-design work for multi-tier authentication experiences, including differentiated security options for high-net-worth clients.
Experience and accessibility maturity
Developed practices, education, standards, and champion networks that helped teams apply human-centered methods more consistently.
Résumé