Context
Employee-initiated relocation had become a fragmented enterprise service. Requests moved across HR, Payroll, Legal, Compensation, Talent Management, Operations, workplace teams, Finance/AP, Workday, support staff, and ticketing systems.
The experience depended on how information, decisions, documents, policies, and handoffs moved across the organization.
Role
I worked as an Experience Strategy Partner, Lead Designer, UX Project Manager, Research Lead, and change-management liaison. I led research into the current process, mapped workflows and handoffs, translated findings into the future-state experience, and championed clearer end-to-end ownership.
Multiple enterprise functions aligned into one coordinated service.
What changed
- Centralized workflows, communications, status visibility, and document handling into one digital experience.
- Created a single source of truth for employees, managers, and supporting teams.
- Clarified routing, handoffs, accountability, and end-to-end ownership.
- Moved the redesigned experience into production and active use.
Outcome
Its significance
The work combined research, service design, workflow redesign, stakeholder alignment, governance, and implementation across a complex enterprise system.